What does it take to provide world class service? How do you get your staff to demonstrate five star attention to detail, and focus on the guest’s needs? Are your business’s systems and processes tuned to support that goal? Having experienced premium service offerings all around the world, entrepreneur and venue owner Michael S. Novilla has taken his experience with both staff training and supporting business systems and combined them into Customer Service College, a comprehensive training program designed to get your service staff operating at peak performance, guaranteeing a memorable and enjoyable experience for your guests.

The first course in the series provides in depth training in the following areas:



  • Your Skills
  • Your Weaknesses
  • Your Moods
  • Your Presentation
  • Your Appearance
  • Your Body Language

Your Customer’s

  • Needs
  • Moods
  • Expectations
  • Language Barriers

Your Environment

  • Lighting
  • Sound
  • Temperature
  • Cleanliness
  • Presentation / Design
  • Vibe


“Everyone Wants Better Customer Service!” (sm)